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Terms and conditions

The following Terms and Conditions govern cooperation between LENGPRO CONNECT, S.L.U., and the Client.
 

ORDERING PROCESS

1. Before proceeding with the project, the Client shall provide all necessary information to LENGPRO CONNECT, S.L.U. (specific terminology, instructions on its final use, glossaries, etc.) in order to provide the service correctly.

2. LENGPRO CONNECT, S.L.U. will make a budget to carry out the service taking into account the needs that the Client has described and will send it by e-mail.

3. To accept the Order the Client must send an email to LENGPRO CONNECT, S.L.U. indicating their agreement to proceed with the service. In case of being the first time that exercises a project with LENGPRO CONNECT, S.L.U. will be paid 100% of the total amount and provide proof of payment by mail to start the project.

4. In order to guarantee that the service is fulfilled within the agreed conditions, the Client must accept the Order before 17:00 hours on the same day the quotation is sent.

In the event that there is any change or update regarding the service once the project has been accepted, the Client must notify LENGPRO CONNECT, S.L.U., in order to send a new quotation with a different possible delivery time.


 
SERVICE DELIVERY / PROJECT CONFIRMATION

1. In the quotation, the deadline for delivery of the project shall be indicated for acceptance before 17:00 on the same day. If the project is accepted a day or days later, the deadline will be updated again.

2. LENGPRO CONNECT, S.L.U. will start the procedures to carry out the project once the Client only confirms the quotation in writing by email.

3. LENGPRO CONNECT, S.L.U. will deliver the order within the period established in the quotation.

4. Once the order has been delivered, LENGPRO CONNECT, S.L.U. will issue an invoice or receipt so that the Client can make the payment for the provision of the service.

5. The Client undertakes to pay LENGPRO CONNECT, S.L.U. the agreed remuneration within the established time limit, being 30 days the predetermined date by LENGPRO CONNECT, S.L.U. being able to establish other negotiations with the payment methods of each specific company.

6. During the next 30 days after receiving the Order, the Client will be able to make any observation and LENGPRO CONNECT, S.L.U. will take the appropriate measures to solve the objections that the Client presents.



CANCELLATION, EXCLUSIVITY, LIABILITY

1. Once the Client confirms the quotation LENGPRO CONNECT, S.L.U. will start the service.

The client will not be able to cancel the order once the service has started. In the event that the Client cancels the service once it has been accepted, LENGPRO CONNECT, S.L.U. will charge the order as follows:

1.1. If it is a translation, DTP or transcription service (excluding interpreting services):

1.1.1. The Client shall pay LENGPRO CONNECT, S.L.U. for the part of the work completed up to the moment the Client has cancelled the service.

1.1.2. In the case of an urgent project, the Client shall pay LENGPRO CONNECT, S.L.U. the entire Order in case of cancellation.

1.2. In the case of an interpreting service:

1.2.1. The Client shall pay a penalty of 50% of the Order amount if the Order is cancelled before the date of the interpreting service, (unless cancelled 2 days before the day of the interpreting service).

1.2.2. The Client shall pay a penalty of 100% of the Order amount if the Order is cancelled 2 days before the date of the interpreting service.

​2. The Client shall inform LENGPRO CONNECT, S.L.U. of any decision that may affect the performance of the service (e.g. a change of speaker). It is strictly forbidden for the Client to make any agreements with third parties, in particular with the interpreters of LENGPRO CONNECT, S.L.U..

3. It is the full responsibility of the Client to provide LENGPRO CONNECT, S.L.U. with the terminology he/she wishes to use. If no terminology is provided, the translation will use the most common terminology according to the type of text.

4. LENGPRO CONNECT, S.L.U. will not be responsible for the lack of revision and possible errors that a text to be published may contain if:

4.1. The Client does not inform LENGPRO CONNECT, S.L.U. the purpose of the text.

4.2. LENGPRO CONNECT, S.L.U. is exempt from any responsibility for any modification or addition by the client to a translation made by LENGPRO CONNECT, S.L.U. and the cost of the same in terms of publication of books, magazines, catalogues, videos, audios, printing, etc. The publication in the media and the cost of the same will be the total responsibility of the client against any type of change, whatever it may be, or modification. Once the client has obtained the translation, he/she can always consult us about any doubts before publication.

5. In case of force majeure, i.e. strike, blockade, failure of computer systems, electrical failure, terrorist attack, epidemic or infectious disease that prevents carrying out the Order, LENGPRO CONNECT, S.L.U. will not be responsible for the non-fulfilment of the service and the Client will be notified immediately to inform of the estimated date on which the Order will be received.


 
CLAIMS

  1. The Client has up to a maximum of 30 days once the Order has been received to make any claim to LENGPRO CONNECT, S.L.U.. If the Client does not inform LENGPRO CONNECT, S.L.U. during this time, it will be understood that there has been no incident and no further claims will be considered.

  2. 2. In the event of a complaint, the Client must contact LENGPRO CONNECT, S.L.U. by e-mail and describe the possible defects in the translation. Every complaint must add a reply of justification on the document marking or expressing what the client supposes to be incorrect, so that it is revised by LENGPRO CONNECT, S.L.U.

  3. 3. LENGPRO CONNECT, S.L.U. will respond to the complaint in an explanatory way as soon as possible and in no case will respond to the client later than 5 working days after receiving the complaint.

  4. 4. In the event that LENGPRO CONNECT, S.L.U. and the Client do not agree on the defects in the Order, an independent sworn translator may be engaged. Any initial payment shall be borne by the Client. The party who is not in the right will bear the costs of this service.



 
CONFIDENTIALITY

  1. With the exception of generally available materials (press articles, internet publications, generally available legal acts, etc.), any documents or materials that the Client provides to LENGPRO CONNECT, S.L.U., as well as the interpretations that LENGPRO CONNECT, S.L.U. offers, will be completely confidential. LENGPRO CONNECT, S.L.U. certifies that the employees and suppliers involved in the Order have signed a confidentiality clause with LENGPRO CONNECT, S.L.U. in relation to any information of the Client.

     2. If the Client wishes, LENGPRO CONNECT, S.L.U. can provide an additional document stating the obligation to keep confidentiality.

 

FINAL PROVISIONS

1. At the moment the Client accepts the quotation of the Order, he/she accepts the Terms and Conditions of LENGPRO CONNECT, S.L.U.

2. For matters which are not regulated by these terms and conditions, the current legislation shall apply.

3. In case of not reaching an agreement, the possible conflicts between the Client and LENGPRO CONNECT, S.L.U. will be solved in the Courts of Barcelona.


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